Shipping and Refund Policies
Shipping Policy
All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When you place an order, you will receive a estimated delivery time (EDT) from our fulfillment center, which is a prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Estimated fulfillment + estimated shipping = estimated delivery time.
Our fulfillment time, on average, is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region, but ranges from 2-7 days on average.
The estimated delivery time is just an estimate, it’s not a guarantee. You may receive the order past the EDT for reasons such as:
- Issues with print/embroidery files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions
Can we deliver orders to a PO Box?
We suggest you use a physical address instead of a PO Box address. Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@thatswitchery.com with your name and order number, and we will look into it for you.
Do all items in orders always ship together?
Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll ship separately are:
- snapback hats, trucker hats, dad hats/baseball caps, and visors
- backpacks
- jewelry
- mugs
- postcards and stickers
- pillows with stuffing
- posters
- framed posters
- canvas
- bean bag cases
- keychains and pet tags
- water bottles
In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.
Refunds, returns, and exchanges ** No refunds after 24 Hours of payment due to the nature of the print per order at the fulfillment center. All orders are made to order and cannot be returned to the factory once printed which is approximately 24 hours after your order is submitted. We are sorry for the inconvenience!
No refunds on face masks or water bottles.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. Unclaimed items after 30 days are considered abandoned and will not be eligible for a refund.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@thatswitchery.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@thatswitchery.com